Shipping Policies and Jewelry Care
Shipping, Policies & Jewelry Care Returns and Refunds We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale. All returns require authorization. If you would like to make a return, Pease request a return authorization here. Once approved, you will receive a prepaid label. Your return must be sent within 4 days (excluding Sunday) after a label has been generated. If you do not send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $5.95 shipping and restocking fee. We are unable to process any returns purchased from any story that carries KMJ. Returns are accepted 14 days within delivery. This 14-day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear. Sales are final within 14 days of delivery. The delivery date is the date that the tracking information shows delivery. It is the responsibility of the customer to contact us and request a credit code when their return has been shipped back. Payment We currently accept Visa, MasterCard, AmEx and PayPal. And Amazon Pay. Shipping While most orders placed before noon CST ship the same day, please allow up to 5 business days before your order is shipped. Shipping for domestic US orders is standard USPS First Class Mail shipping and calculated at checkout. Orders shipping to Canada, Mexico and Australia have the option to be shipped via standard USPS First Class Mail shipping or DHL, cost is determined at checkout. All other countries will ship DHL, cost is determined at checkout. The estimated arrival date is a quote given by the courier, not by KMJ. This date may change, especially during holiday times. We are not liable if a package is delivered after the desired or estimated delivery date. Preorders If you order a preorder a style, the shipping will be split with a current order. If you have styles in your order that are ready to ship, they will ship out first. You will not be charged for additional shipping when the remainder of your order ships. Repairs Please contact us or email us at firstname.lastname@example.org with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing and silver oxidization does not qualify for repair. Jewelry Care All silver, gold plated, and gold-filled jewelry should not be worn in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated over brass jewelry. Inspect your fine jewelry regularly to make sure stones and clasps are secure Remove jewelry before showering or cleaning. Remove jewelry before exercise or rigorous activities Put your KMJ on after applying makeup, hairspray, perfumes, cosmetics, and lotions. These products contain chemicals that can potentially cause damage. When cleaning your fine jewelry, use warm water, and a small amount of dawn soap. Scrub softly under stones with a soft brush. Store your jewelry in a safe place away from outside contaminants. Order Processing We do our best to ship out orders on Mondays, Wednesdays and Fridays. This is subject to change, during holidays, or during a sale. Due to inventory control, at this time we cannot cancel an order that has been placed. Discounts Multiple discounts cannot be combined in one order. If we are having a warehouse or sample sale, discounts may not be applied for an additional price reduction. We require customers to input their coupon code before checkout. Jewelry Design & Assembly Each piece of KMJ is carefully designed by Kate and handcrafted by our team of in house trained makers. Some of our jewelry is manufactured in New York by our wonderful partner company. It is important that you know all materials used for KMJ are ethically sourced and each piece is made with love in the United States.